Frequently Asked Questions
Everything you need to know about upgrading your sanctuary.
How long does shipping take for large fixtures like bathtubs?
Standard shipping for oversized items typically takes 7-10 business days. We use specialized freight carriers to ensure your fixtures arrive safely and in perfect condition.
What is your return policy for installed items?
For safety and hygiene reasons, we can only accept returns on items that are in their original packaging and have not been installed. Returns must be initiated within 30 days of delivery.
Do your faucets and showerheads come with a warranty?
Yes, all of our premium brassware and shower systems come with a comprehensive 5-year manufacturer's warranty covering leaks and finish defects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger renovations.
Are your products compatible with standard plumbing systems?
Absolutely. All products sold at Bathroom Store are designed to meet standard North American plumbing specifications unless otherwise clearly stated in the product description.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.